Thats confirmed the are bullshitting if your PS3 is the same, threaten to go to someone else if its not sorted.
From, a computational POV....to run a stream from the data recieved through the internet and then projected on flash on your PC's web browser uses absolutely no resources....especialy as this poor resolution. Unless your PC was so old that you were using and old OS and old browser, where the new flash player doesnt work properly. Sounds to me like BT is just rubbish and blaming the end users PC.
Look up Ephraims pre season last year and how many goals he scored. Speaking of which, hes wearing 17 which means Barton has played his last game for us.
This link has the game in english if anyones interested http://www.vipbox.tv/watch/61880/1/kelantan-fa--vs--queens-park-rangers-live-stream-online.html