Why do companies from English speaking countries (UK/Ireland/US) employ people who can't ****ing speak English? What stupid **** thought of that idea? You deal with English speaking customers so you need to employ people with a good grasp of English, it's not ****ing rocket science.
Phone those ****s Sky up and tell them you cancelling your subscription for your reasons above. I guarantee within five minutes you'll have an old Etonian calling you offering you the sun, moon and stars. When it happens, do me a favour, let the **** waffle away then ask if he could hold for a sec. Then stick your phone next to the speaker and play your best Des O'Connor CD.
I try to only have dealings with companies with call centres over here or other fluent english speaking countries, if ever a company i deal with relocates their call centres to foreign shores, i switch to another. (and when i say foreign shores that includes both Tyneside and Wierside) those ****ers are harder to understand than any camel molester. Fact