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General ticketing issues

Discussion in 'Sunderland' started by Wayne the Punk, Aug 25, 2025.

  1. joeisonfire

    joeisonfire Well-Known Member

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    Anyone like me have issues for Palace away? Couldn’t get in on phase yesterday. No news from the club as well. So from 10am sitting refreshing away.

    I know other message board are fuming so I wasn’t alone.
     
    #41
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  2. Smug in Boots

    Smug in Boots Well-Known Member

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    This was always going to be a problem game but the ticketing needs sorting out for sure.

    Palace, as a PL club, still having so many restricted view tickets, etc, is poor and it's a popular game for us.

    Hope you get sorted mate, I can't help as I've loads begging for tickets.
     
    #42
  3. Smug in Boots

    Smug in Boots Well-Known Member

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    Not that this will help you much but this is part of an email sent to the club this morning.

    Good morning Mr Rusev

    I hope you're settling in well to your new role and welcome to Sunderland AFC.

    As requested by my friend, **** *****, I was logged on to the ticketing website on Saturday 30th August 2025 and had 9 tickets in my basket to check out at 10:00am when the phase was advertised as opening for Crystal Palace and despite me delaying my departure to the game V Brentford and therefore missing out on a significant period of socialising time with my friends I was unable to complete the purchases. I finally decided to leave my house at 11am as it appeared highly unlikely that tickets would be available to purchase despite the club website advising of the sales period.

    I'm most upset and disappointed that I've let down Mr ***** (through no fault of my own, in my opinion) as I have travelled with him and the branch for a considerable amount of time and must say that he is the most professional, organised and dedicated fan I have come across and I know he'll be feeling very upset and angry that supporters with 29 points have been unable to secure tickets for this game, despite having been at Burnley and in most cases the Huddersfield home game as well.


    I'm travelling down with his group of approximately 150 on the train and was very much looking forward to the game, however this incident leaves a very sour taste for me personally.

    I hope and trust this situation can be rectified as when I was on the ticketing site I counted over 150 restricted view tickets available to purchase.

    I look forward to receiving your response and enabling me to be able to complete the purchase of the 9 tickets that I had in my basket at 10am yesterday morning.


    Thank you

    ******* *****
     
    #43
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  4. becs

    becs Well-Known Member

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    I'm not sure if they officially went on sale in phase 3.

    I know the pre-ticket information said any remaining tickets in phase 3 would be on sale yesterday morning, but I didn't see any confirmation from the club that phase 3 would actually be happening. Did I miss the announcement?
     
    #44
  5. joeisonfire

    joeisonfire Well-Known Member

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    They didnt announce anything but many in phase 2 said they had seen about 150 on sale and I was in phase 3. Thought the club would have said after phase 2 if was sold out but nothing at all
     
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  6. Smug in Boots

    Smug in Boots Well-Known Member

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    West Ham received 2932 for Forest today ...

    ... that'll be another high demand game.
     
    #46
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  7. joeisonfire

    joeisonfire Well-Known Member

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    one I will be hoping for
     
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