New owner confirmed…

Good point, but if there were no problems on the site in the first place then you wouldn't need to email them. Anyway, we are all different and prefer our own ways.

 

Yep, agree, that's fine ..... if you are a regular with an account already set up. That seems straight forward enough and it's logical / worth registering etc.
But my comments arose mainly as I am looking ahead (hopefully starting with the next home match ) to see what I need to do when I have others to bring to the odd game who aren't regulars, won't want an account setting up, won't want to q on a match day and won't want unnecessary hassle 'just' to get a ticket for a football match. Some live local, some live away and visit now & then.
I think I'm clear now in terms of my own situation wanting to buy extra tickets for others. But then suppose I wasn't registered and was part of a group that decided they want to attend an odd game? Good luck to those in that situation fathoming it all out. I appreciate it's not like the 'good (?) old days', but it just feels like it all could be made more inviting, clearer, simpler, etc.

 

It helps if the person on the end of the phone is in the same country as you, or at least has a very good grasp of English. Phone calls which sound like they are from the far side of the galaxy to people with a limited grasp of English are tricky at any time, but problematic when money is involved.

 

I agree i found that happen to me many times, every time i ring a number in Nigeria to tell them they have won money or been left it in a will and they only have to give me their bank details they don't understand me at all.

 

My ticket for Reading hadn't arrived in the post by friday afternoon. Phoned the ticket office, answered more or less straight away, ticket was cancelled and another made available to pick up at Reading's ground. Very good service on this occasion.

 

Hopefully it will be the Bristol City game and I'll go early to the club shop and buy the eight or so tickets I'll need from the club shop, pass them on to my people and we'll all meet up in Spoons, later on.

AND THEN IT'S GAME ON

 

You have an entourage?
Are you a famous boxer?

 

Sorry pal, I don't understand?

 

I was shocked by the inefficiency of the offices, when we re-signed up for the membership. Apparently, there was no way for three people to purchase seats together, unless the direct debits were set up from one account! Den did the honours, and then we'd ring to switch them to our accounts.
Only we could n't do this before a certain date, as the first DD would already have gone out (the wrong account). We then had to speak to one specific person, who happened to be working from home that day. Somehow following this transaction, letters from the club for Den were arriving at my address! They supposedly corrected the database but the same occurred a couple of times (how the hell could that possibly happen when they changed this while I was on the phone). Just hope I never have to do a security check as have no idea what details they have for me.
I just found the whole thing incredibly comically unprofessional

 

I don't know whose ticketing software they use but as an IT bod I can easily understand how changing something in one part of a database might not have the overall desired effect. ****ty software, lack of training, poor implementation? I don't know but you're right it isn't professional!

 

Yob.

 

That's shoddy!!! Poor experience and absolutely shouldn't be happening,indefensible...

 

Meanwhile a Leeds director makes Ehab and Assem look rational...

 

That is Ehab supporting his boyhood team.

 

Looks a man under pressure, knowing his side quite likely going down.

 

Wasn’t he the one who celebrated Leeds’ promotion by running around like a dickhead holding an imaginary pair of binoculars? (in relation to the Derby spy gate thing).

 

I’d forgotten that
In one of my grumpier moments I was toying with reporting the club to the Information Commissioner for sending my address & bank details etc to Askewshair.
Maybe should have done I suppose
Really poor

 

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the guy's a ****ing nutter