Written it a zillion times better and say something positive, rather than simply justify themselves in a confusing and rambling way. That would be a start.
They should justify why the payments are the same, rather than just make excuses. Can you justify why they are the same? The article reads like something Ehab hammered into a text message at half time of the polo match.
I’m fairly relaxed about the payments being the same If it becomes clear they’re not investing any of the income for a fair push for a good league position that’s different, but in theory at least if we paid the same and they used the reduced costs and same income (assuming crowds were the same) for a decent crack at going straight bank up then fair play. The bollocks about ‘if games get cancelled we might give you some lovely vouchers to spend on tat from the club shop’ however, is just that...bollocks
I haven't visited the club shops for years, nor bought anything online from them either. This week Mrs. Two bought me the amber ribbon badge, and a scarf from HCST*. The scarf is ****, and if you didn't see the writing on it you'd easily mistake it for a Wolves one. * I'm not a member. The views expressed in my posts are not necessarily mine.
Two weeks and four emails after first contacting them, I've had a reply: 'Good Afternoon Mr. XXX, Please see the recent update to members which clarifies why the membership fee collections have resumed: https://www.hullcitytigers.com/club-update-memberships-2/ kind regards' That's it. No apologies for the delay, no name on the email from the club and still no answers to my biggest questions. I could do better customer service in my sleep.
Well I had a reply from the club 1. Don’t ****ing change the title of my email so it reads ‘Re: Hull City Tigers’! I ****ing know how emails work. If you reply to an email then the title of your reply becomes ‘Re: whatever the title of the original email was’ I did not, and never would, title my email ‘Hull City Tigers’ you ****ing ****. So not only did it take an eternity for a reply you actually chose to click reply, and then delete my original title and replace it with that ****ing monstrosity. No wonder it takes so long. 2. In answer to your statement that you hope it answers my enquiry...no...it doesn’t. One way of answering emails is to read them first rather than just send a link to a club statement in the vague hope that you might have accidentally hit upon the answer to a question you didn’t read. 3. **** off 4. Allams Out
So, it looks like we are still irrelevant? Or the office staff are on the my way or dole queue message.
Its honestly one of the poorest customer service experiences I've had. I've emailed back and still not had any answer to my questions.
****s Hope you changed the title to something witty, yet cutting, in your response. Obvs try to avoid the word “****s” when doing so. ****s
I finally got a personal response. They respectfully asked me to keep the contents private. It was nice to have communication that was actually a bit helpful and understanding. On a personal level I consider my own situation sorted...
Just seen this. Thanks for the advice. I know you were taking the piss but my complaint is now closed and I'm happy with the outcome. Seems not many others are, so keep belittling people you don't know on the internet if it makes you feel good.
It looks to me as if Ehab is heading to have only virtual staff to save money if he hasn't done it already. So answers to all questions will be in FAQ and nothing else.
