Membership direct debit

To be honest I've only just sent it...your post reminded me to send it!

I'm not interested in a stream

the majority of my income recently has been from refunds for gigs and holidays! (Ticketmaster takes some effort if you want a refund rather than a replacement ticket and the Royal Albert Hall have been surprisingly rubbish as they can't even decide whether a gig is going ahead at the start of Oct yet...when clearly it won't be)

 

Finally had an acknowledgement after chasing. My email has been passed to senior management who will respond in due course.

 

How long did that take?

 

I sent the email on Friday night. Chased it for an acknowledgement yesterday and today.

 

I should have a response by the end of the day apparently.

 

I've emailed asking for a refund based on the number of games Terry manages!

 

He doesn't manage games.

 

In theory he apparently does, though agree in practice he doesn't!

 

I've heard absolutely nothing still, sent three emails chasing now. Really poor customer service, regardless of everything else.

 

Emailed my cancellation request Sunday 2nd, payment taken Monday 3rd, got an email yesterday saying I have to pay September and October, surely that's not right, I'm cancelling my DD after September payment goes out.

 

The terms and conditions do say you have to give two full months notice. So whatever month you cancel in you have to pay for the two following months. In this case you cancelled in august so have to pay September and october sadly

 

I'm no expert at this kind of thing, so if someone were going to report the club to Trading Standards, would they have a case?

I understand we are committed into 12 monthly payments as in the T&Cs, but surely those have already been broken by the fact they can't offer what we are paying for, even if they offer free streaming as an alternative?

 

I emailed them yesterday telling them I only owe for one more month and to be fair they've replied this morning saying I only owe for September.

 

Print that off and keep it in a safe place, it may come in handy in a month or two.

 

Nor am I a legal expert. My non-expertise answer as regards to challenging the payments would be akin to pissing in the wind. Sorry, but you don't produce something as weighty as their membership agreement with the possibility it could be challenged.

Quite possibly the most unhelpful post, and certainly not a dig at you personally or your reasoning. For you, and the others in the same predicament, if you do challenge, I wish you well

 

I suspected as much. I'm certainly not prepared to challenge it legally personally but wondered if an official body would take a dim view on what they are doing.

 

It’s all wide open to challenge. Simple contract law.
Cost you a lot more than the 2 months though. You may win eventually but the risk isn’t worth the reward.

Unless it’s clear, as the contract was about payments while suspended for other members... but even then there could still be a challenge the other way. The club wrapped it all up as far as anything easy when they turned everyone’s payments back on.

Just pay. Or ask politely if you are close to a month and you may be surprised.

 

You really are ehab arent you.

 

Seems the club have long business hours. On monday morning I would receive a response 'by close of business today'. Now Wednesday afternoon, nothing more has been heard.

I can't decide whether to infer positive things from the delay or negative