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Coventry away - Quinns Bar

Discussion in 'Sunderland' started by Oliver's Army, Feb 17, 2020.

  1. Oliver's Army

    Oliver's Army Well-Known Member

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    #1
  2. Gatesy

    Gatesy Well-Known Member

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    Might partake in that. You pay a tenner for a pint and burger these days so not too bad really.
     
    #2
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  3. Smug in Boots

    Smug in Boots Well-Known Member

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    If you're local that sounds perfect to me ...

    ... much better than a pub where you might get non-believers.
     
    #3
  4. C19RK73

    C19RK73 Red & White army!

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  5. Nordic

    Nordic Well-Known Member

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    i'm trying to wrangle an away day for that one.

    If anyone knows of a ticket gannin'...
     
    #5
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  6. Sunderpitt

    Sunderpitt Well-Known Member

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    Match is on Sky?
     
    #6
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  7. C19RK73

    C19RK73 Red & White army!

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  8. Nordic

    Nordic Well-Known Member

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    the safc site wont let me buy a ticket for some reason. will keep trying
     
    #8
  9. monty987

    monty987 Well-Known Member

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    Yes it is on sky thankfully. the safc site is playing up i had trouble buying the next 2 home game tickets, which luckily i got !
     
    #9
  10. C19RK73

    C19RK73 Red & White army!

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    Email sent to the club just now :


    Hi Michael,

    I am writing to let you know how disgusted I am at the way we were treated yesterday at the stadium of light. My self, my brother in law and my father attended yesterdays event which we had been looking forward to for a while as a treat for my fathers birthday.

    we paid £37.50 for the pleasure, we were enjoying ourselves if not the result when all of a sudden we were told 5 minutes to finish your drinks we are closing, this was just before 2pm, at this point my dad had just purchased a pint and had gone outside for a smoke, they wouldn't let him back in, we had been dropped off on the morning and had made arrangements to be picked up at 4pm by my wife as the event stated until 5pm, we were now left stranded outside the ground and had to pay for taxis to get my dad home to castletown and us two to ashbrooke.

    Schedule according the website :

    10am Doors open (entry via stadium reception) and bar open, food served

    12noon kick-off and food service ends

    12.45 half-time

    5pm event ends

    Is this really anyway to treat paying customers.

    I look forward to hearing from you as we will not be attending another event like this again

    Yours Sincerely
     
    #10

  11. clockstander

    clockstander Well-Known Member

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    Thats a disgrace, I was thinking of going myself but circumstances intervened, pleased I missed it now after reading this, the club needs apologise and at least refund your money as a sign of goodwill imo.
     
    #11
    Last edited: Mar 2, 2020
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  12. DH4

    DH4 Well-Known Member

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    Couldn't organise a piss up in Quinn's Bar these lot. Have been told of their incompetence before by an aquaintance who has a box. Whole club is a shambles from top to bottom.
     
    #12
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  13. C19RK73

    C19RK73 Red & White army!

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    We were foaming mate
     
    #13
  14. C19RK73

    C19RK73 Red & White army!

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    They just decided because a lot of people left after full time that it wasn’t worth staying open, twats!
     
    #14
  15. Porterfield73

    Porterfield73 Well-Known Member

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    that really is disgraceful, let us know on here if you get any response will you please?
     
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  16. C19RK73

    C19RK73 Red & White army!

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    Will do
     
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  17. Oliver's Army

    Oliver's Army Well-Known Member

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    Shocking by the club, keep us posted on the response. I nearly bought tickets for it as well.
     
    #17
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  18. gelders pie

    gelders pie Well-Known Member

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    Shocking overall , but allowing someone to buy a pint without a warning that “ you can buy it , but you’ll only have 2 mins to drink it “. is adding insult
     
    #18
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  19. Nig

    Nig Well-Known Member

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    I would of thought that they haven't fulfilled what they advertised when he payed unless in the terms and conditions.
    Poor like.
     
    #19
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  20. C19RK73

    C19RK73 Red & White army!

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    Good evening C19ark73,



    Firstly, please accept my sincere apologies for your experience on Sunday.



    For any fan to enter the stadium our main objective is for them to leave feeling they have had value for money and hopefully having a very positive experience. On this occasion that has clearly not happened, and I will take all of the comments on board in order to prevent such things happening in future.



    I will hold my hands up on the closing time, as I should have put some information that it does depend on numbers left in the bar. The hope was of course for a more positive result on the football, which would have kept the event going until 5pm. Having said that, my personal error has seriously affected your plans - which again I apologise for.



    We do have a talk-in event this Thursday evening with Phil Parkinson, which I would like to offer you 6 complimentary tickets for. Hopefully this will give us an opportunity to show you a much improved experience.



    If that is not something you would like to take up, I would be happy to refund you for the tickets you purchased for the live broadcast.



    Please let me know which you would prefer to do, and I'd be happy to arrange.



    Best Regards

    Michael






    Michael Laidler
    Hospitality and Events Manager
     
    #20
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