I find the ticket office absolutely disgusting to deal with to be honest. (edit: at management level not at operator level)
Classic case of the right hand not talking to the left hand, methinks. Yeah, they're really shoddy. 'It was a mistake' - okay, fine, I accept people make mistakes. But that doesn't mean you can just hike the price up further and I'm meant to just be okay with it. It also doesn't mean you can just adjust the website and pretend you didn't advertise at that price. Rightly or wrongly, they advertised at £10. I agreed to pay £24, fine. But to then say 'actually you need to pay £34 or we'll have to withhold the tickets and you can't come to the game' is awful customer service.
in retail you pay the price on offer, tough if it was an error, the managers should step in and do the correct thing
In UK law you pay the price you're quoted. Offer, acceptance, consideration - contract. Takes me back to my training contract days!
Yeah, we tried that. We even said we'd happily pay the £24 but they insisted on £34 or lose the tickets and wait for general sale. We won't be going to the match, I'll do something else instead.
I have the details of the Supporter Relations Manager if you want to complain to somebody equally useless?
In general, a shop that makes a small mistake will honour it, but they are not required to. Any price quoted is an offer to treat, but the article can be removed from sale if such a mistake is too big. I worked in a shop and we honoured ticketing errors, but, in one case, the difference was too large and was obviously wrong and the manager said I am removing from sale. The customer said he would complain to trading standards and the manager said he will tell you the same as I am telling you....which of course he did. A difference is if it is designed to cheat you...I would say anyone who buys a membership in order to buy a cheap match ticket should be entitled to his membership fee back as he was misled, but that would still mean you wouldn't get a £10 ticket.
There's quite specific case law to this which states that the Offer is when the customer takes the product to the till. As you correctly say that isn't the same as an Invitation to Treat.
Back in my supermarket days, price control/ticketing was closely monitored for accuracy as the shop "could" be liable to a fine of £1000 per item, incorrectly priced. So a display containing 100 items, that were selling at a higher price than advertised, on the shelf edge/item could have represented a fine of £100k, were the legal system really wanting to make an example of a shop it deemed to be misrepresenting the price deliberately.
I suspect that if you purchase the goods and pay the wrong price, the shop will feel obligated to refund you, but you can withdraw goods from sale....even at the till. In a supermarket, the difference is so small that they will probably sell you the goods anyway, but large price items will probably be withdrawn at point of sale in, for example, a furniture store. The customer has to prove an attempt to deceive. If all pricing was honoured even when plainly wrong, customers would be swapping price tickets all over the place....and believe me they do.
Excellent! I'll be there for both the Athletico (ticket arrived this morning ) and Watford games .....
Very good news that Dave Watson has signed a new contract - another sign of long term stability being promoted in the club.
Especially important as apparently the FA wanted him to take a full time job with them. And I like the fact that not all coaching positions change when the manager does...some would say that is very important if you change managers as often as we do. We need a team of people whose loyalty is to Saints and not to an individual. All part of the stability of the club.
