We have a new ticketing website. We can now load cup games onto a season card! A feature that has been advertised since we first introduced cards. Interesting final paragraph saying they are still in discussions with the FSF about pricing. Unless those discussions end today then the membership prices can't change until at least November. Unless everybody's ticket price goes down I guess becuase then nobody would complain about notice periods. https://umbracoadmin.hullcitytigers.com/news/articles/2018/201819-new-ticketing-website/ We’re pleased to introduce our new ticketing website for the 2018/19 season. With a fresh design and improved functionality, the new site brings a number of benefits for supporters, including: A streamlined, more user-friendly way of buying tickets online Allowing Members to buy tickets for home cup games with the option of loading the game straight onto their Membership card ready to scan at the turnstiles on Matchday. Mobile friendly design allows supporters to select a specific seat when buying using their mobile or tablet. In order to use our new ticketing website, there are a few steps we need you to follow to activate your online ticketing account. We acknowledge that this may be a frustrating process, however we hope that this change will be beneficial to your overall experience with ticketing. Please note, if you only bought match tickets during the 2017/18 season you will need to re-register to use the new ticketing website. However, if you are a current Member then you can re-activate your account by following the steps below: Current Members Click through to our new ticketing website here Click on ‘Sign IN’* in the top right-hand corner of the page and then click on ‘Forgot Password’ Enter the email address associated with your Membership along with your date of birth (DOB)** You will then receive a confirmation email *- Please do not click ‘Register’ as this will create a duplicate account in your name. **- If you didn’t supply a date of birth when joining the Membership scheme, please enter 01/01/1900 as your date of birth. Once you have logged on, email [email protected] with a request to amend your date of birth. Please note that it is important that we have your correct date of birth for games when ticket pricing is categorised by age. Non-Members Click through to our new ticketing website here Click on ‘Register’ in the top right-hand corner of the page and enter your details Once completed, you will have access to our new ticketing website After registering, you will receive a FREE Match Card through the post. From now on, when you buy home match tickets online, they will automatically load onto your card ready to scan at the turnstiles Please note that one Match Card is needed per supporter, therefore we advise all non-Members to register for a card Thank you for taking the time to follow the relevant steps above. We hope our new ticketing website offers you an improved experience. Please note we are still in conversations with the FSF with regards to how we move forward with our ticket model, thanks for bearing with us on this one.
So, does this mean that anyone wanting to watch City now has to first have a Match Card? If so, that kills it for many who might just want to turn up (be they locals or visitors)? Or have I got that wrong? (God, I hope so). I can't remember the last time I went to the KC watch City. To be honest, I'm now wondering if I'll ever bother going again. Started going in '69. Feeling increasingly like it really is over.
Another ****ish development, making it more difficult for 'spur of the moment' fans, walk ups, bring a mate or the family etc To be honest, I haven't even read it. All the previous ones have been **** and haven't worked properly. Bring back cash turnstiles and sit where you want. Are you listening to your customers, you bastards?
I guess the first time you buy a ticket you'll just get a card instead. Then if you go again you'll just re-use the card which is surely easier than having to print tickets or pay postage for tickets each time?
Until you arrive at the scanner and it doesn't open the turnstile, then you have no prove of purchase.
Corrected for them: "With a fresh design and improved functionality, the new ****e brings no benefit for supporters."
Ironic picture they've used with this article, how many kids are there? please log in to view this image
Those discussions about price are going to take ages in my opinion. The club are saying they want some national demographic data from the FSF. I don't really understand why but they think this is really important to their pricing.
Slick operation To reactivate your account as an existing member you have to pretend to have forgotten your password, but then remember not to actually click on anything when they email you Can't see any chance of that going wrong... "if you are a current Member then you can re-activate your account by following the steps below: Current Members Click through to our new ticketing website here Click on ‘Sign IN’* in the top right-hand corner of the page and then click on ‘Forgot Password’ Enter the email address associated with your Membership along with your date of birth (DOB)** You will then receive a confirmation email *- Please do not click ‘Register’ as this will create a duplicate account in your name."
Yes that does seem to be the case Driff You need to register to buy tickets and then when you've registered you get a Match Card posted to you Then you can get tickets loaded onto that Match Card (it doesn't mention any print at home options) So woe betide anyone who might decide to go to one game without allowing for enough time for City to process your application, City to post your card and then the Post Office to deliver your card...if you fancy a Christmas game then you'd better get cracking! Oh and by the way if you decided to take someone visiting from out of town then they have to do the same because it is one card per person. (best to simply get everyone you know and anyone who are your family or know any of your family to all register for a card just in case...fairly straight forward) Should keep the riff raff and tourists out....
It's almost like they don't want to make a decision (like the crest). and have taken the ball to the corner flag to run down the clock.
I recently heard a great business presentation (from a guy from a major international blue chip) where one of the key themes was making processes as easy as possible, even enjoyable, for new starters and for employees throughout their stay with the company. Design of their processes was from the perspective of making the experience as easy as reasonably possible for the employee, whilst still of course achieving what the business needed . Pretty obvious common sense stuff, but what is common sense is very often not common practice. It seems 'our' club just go out of their way to do the opposite. And we are talking about customers, not 'just' employees (without customers there isn't a need for employees). The general idea of a card is a pretty good one ..... so long as you are a regular., and so long as you confidently use technology. But where is the 'as easy as we can make it' process for the occasional attender, for those who are not able to use, or comfortable using. or trusting of, technology? If we were selling out it might be a different case ..... but we are not. We will be lucky to get 10k next season. But hey, nobody tells them how to run the club #bestrunclubinthecountry
What they really meant to say was 'An innovative new way to piss off more fans and lower attendances even further'
I think the CEO of the Mirror group should have attended that presentation. He also seems to be from the school of "how to make your local newspaper websites as inhospitable as possible to deter traffic from making you money".
