I could do with Toby's help now, tbh I can't get my customers invoices printed out, I'm not sure what's gone wrong. @Toby ?
My first job in tech was supporting BT Internet broadband for the UK, about 20 years ago, and that ^^ is step No1 in all their agent script docs
@brb When I thought it was a technical test of automated something or other on your end. I VPN;d to Ohio in the US and used a remote desktop session to register with a spam email address. All for nothing. @brb at work last night please log in to view this image
I'm sure it was you, it was some discussion on Beckham and you posted a response and changed the hyperlink so that it looked genuine. I clicked and it was some naked geezer. I panicked like **** as I was in work.
Call center work is a slow death. The agents aren't seen as people. Every single minute of your time is counted and measured, to see if they can milk a few more seconds out of you. The laugh tho, was brilliant, and there is also a guarantee someone will forget to mute properly and call a customer a **** They are a good stepping stone though for those who are young and without accreditation, to get into the IT Market.
One of the staff at the my companies call centre was once called by an engineer he had sent out to a problem customer. The engineer called the tech guy from on site and was like "Hi, I am out at Mr Smith's house......" to which the tech guy replied, "Oh no! not that knob!", without realising the engineer had him on loud speaker The customer sent me a letter complaining about the "attitude" of the staff on our technical support helpdesk, it was about 6 pages long, and I remember thinking to myself "in the techies defence, this guy does come across as a total knob!"
I've seen a few people marched out the door for the screw up of not muting, as in, 5 minutes after all, **** gone. I've also seen one guy, a yank, call a woman a **** in work over the phone, he had his hand over the mouthpiece, but the speaker in that particular model of cisco desk phone was in the middle of the receiver, not the mouthpiece end Marched out of the building n almost turfed onto the sidewalk
That one cant be that bad if you are still there. Down to management how ****ty, and also if you work in an outsourcing company's call center, you are treated like cattle, but not live cattle, dead cattle I worked for a cancer called ClientLogic. Logic definitely had nothing to do with how they operated
@luvgonzo Everyone who worked at ClientLogic in Dublin Ireland could see the password to every BT Internet customer's email address, and the company literally hired anyone and everyone. That's how much BT cares about its customers The Bangalore office must have been stealing that personal information in vast quantities Outsourced helpdesks for UK services is responsible for billions stolen in cyber crime.
Speaking of which, this was reported a couple days ago..... https://www.bbc.co.uk/news/technology-46401890 If any of y'all have stayed at a Marriott hotel in the last 4 years, i'd be careful.
Had access since 2014?! Complete and utter incompetence from their IT. Jesus ****in christ. IT is an afterthought (and unwelcome cost) to many companies where they are not dependent on IT for their core business to run, like Hotels Worse still, most customers are actually not aware all of their information exists on a database
