This whole thing has been poorly handled. What's the compensation they're apparently offering? The ticket for free or just your booking fee back?
If we win the game all this anger wont matter one jot. However, Ticketmaster do have questions to answer by the look of it,. Anyone heard anything about Sheffield United fans being among the Wendies fans ?
I don't heep blame on TM for City sending the wrong data but checks could have been carried out to ensure the data was valid. I wouldn't have insisted on CNs and prior purchase history but I would have required that OR proof of ID and proof of address which wasn't near Sheffield. A few sensible questions could easily have stopped Sheffield fans from buying tickets.
Checking the Wembley seating (courtesy of Omega Man's post) I can see my old seat from the new one, so I will be very pissed off if I see someone else sat there (especially Wednesday fans).
The wrong data? Do you think they have two disks, one with the right data and one with made up bullshit and some how they sent the wrong one? They will have sent Ticket master the database of membership numbers. Nothing more or less.
Attempt to sit in the old seat with your old ticket if possible haha. They'll only move him and you can act dumb and "not realise".
You'd like to think that would be the case. City could easily have sent a part database without initially realising it, they may well have more than 1 database with membership numbers and they inadvertently failed to send them all, they could have sent a corrupt database, we'll never know. You are assuming City know what they're doing with regard to their databases. That is a big assumption. All we really know for sure is that there has been an almighty cock-up where some customers numbers were not recognised in Ticketmasters system.
As I understand it the data they sent didn't count tickets purchased for away matches only as being able to buy tickets. When I phoned up TM couldn't find my CN I quoted. A couple of hours later when I got through online my CN was accepted. When I phoned TM they said that the data they had been sent by City was wrong and when they realised because so many people were being refused tickets who insisted they should be allowed tickets and City realised because they were saying the data that City ticket office had confirmed they should be able to buy tickets but TM wouldnt sell to them. City then made sure that they sent revised data. So yes City had sent the WRONG data. It's not difficult to understand.
Considering there 150 odd thousand customers registered at the club it's almost certain they'll have them split for speed. It would take an almighty computer to process all that lot in one go. They'll be split in blocks either alphabetically or numerically so it's easy to navigate. Probably some got missed somehow, either from our end or theirs, or some got ****ed in transit. The courier might have been heavy handed and broken some of them. Could be anything, can't just point the finger at city.
Not really fair, I live in Manchester, so what happens if we were up against Utd? I also used to live in Leeds. Addresses mean nothing!
I was thinking of doing that. I assume there would be some stewards with ticket readers to check though. Not seeing a letter, email AND SMS wont be easy to say with a straight face and they might throw you out. That's the last thing you'd want to happen just before the match.
you use your customer number with proof of purchase and take ID as well this is my whole point - if City had thought things through logically then there wouldn't be any problems
They wouldn't throw you out and anyone who can't manage to say that with a straight face must be a total ******c
