That wasn't your question. Examples of why people were in the ticket office have been offered. Needing to use the phone to do that when in the ticket office, is the question about the poor procedure, if true.
Cheers, though I'm still confused, obviously nobody could get a refund on a game that was about to kick off, so why try and sort if just before kick off on a match day? I think it was a stupid idea to shut the ticket office while we have a ground a third empty (in fact, I'd think it was a bad idea even if the ground was full), I'm just trying to understand if the current problems are caused by machines not working, people not knowing how they can buy tickets, or people simply being daft etc
That's my point, effectively there is no ticket office now, the tickets are sold from the club shop, so why weren't people in there, rather than a shut ticket office?
Who is scared of 20 people in a room, you daft ****? Just saying it could be chaotic. Perhaps you should just concentrate on lying round the pool in chav's paradise.
That's another question different to the one you asked and was answered. The club shop will answer some queries, but direct people elsewhere if they can't.
This was my original question... I've had a couple of examples, one of which sounds like it was someone trying to do something that shouldn't have been done on a match day, but I'm not much wiser as to why so many people were trying to sort things so close to kick off.
There's been more than those examples, but there are almost always people in the office pre-match and it can be for any number of reasons. Twas almost ever thus. As it's something that's always happened, any changes to the system should recognise this, and make contingencies as other clubs do.
The thought of dying of asphyxiation or being crushed in the stampede of panicking fans because of a single smoke emitting device which is legal elsewhere in ?Europe sent the likes of yourself into a nervous breakdown. As for all that dangerous standing up...
It was away tickets for Derby or Huddersfield - anyway it got sorted - it doesn't seem to have reduced staff numbers as they sit behind the wall anyway - it just pisses people off - not much difference to proposals to de-man the tube stations and install ticket machines which has pissed people on - difference being you might have to travel by tube - you don't have to watch City -- someone else had problems at the turnstile with the barcode not recognising them and he was told by the people at the gate to go to the ticket office and phone through - as I said it was a mess, the small room was packed with people asking questions, all the guy on the door could say was to join the queue and wait to phone through - height of stupidity in customer relations
the club shop were telling people they had to go to the ticket office where the machines were and use the telephone
People trying sort out issues with the football club while they are at the football club's stadium is not "daft". The club refusing to deal with those issues, or making less than easy, is daft.
it wasn't close to kick off when they arrived - a queue with 10 to 20 people in with each call taking 2 or 3 minutes to resolve - you can imagine people starting to get pissed off with waiting
I know, but charging kids the same as adults is wrong. It was the way I was brought up. What happened to you? I was coming for a chat at half time and you'd gone.
