I just got my latest sky monthly bill of £105. I've been with them about 23 years. I keep getting circulars from Virgin about their packages and they look quite good. Virgin offer half price for 9 months then full price for the remaining 9 months, £64 then £104 including line rental. This works out £200 cheaper than Sky, plus you get £100 Amazon or M&S voucher. You get a new TiVo box plus a second receiver, BT sports, Netflix and faster broadband. Sky sports 1 and 2 are HD but the rest aren't. I would not get Sky Atlantic. No 3D either. I phoned Sky and they offered a new HD box, would connect for multi room and they have more channels. They were £400 more expensive and will reduce it to £200 more expensive. Do any of you have experiences with Virgin and how their after sales service is? Have any of you changed from Sky to Virgin and regret it or from Virgin to Sky? On the face of it Virgin seem better but I would sooner believe you lot and your experiences with either supplier. Both offer the full package with broadband and landline phone although Sky have free weekday calls as opposed to weekend only free calls with Virgin. I've told them both I will decide on Tuesday morning after I've asked about so if any of you have good or bad things to say about these two suppliers your comments would be appreciated.
Somebody should bump you the other thread. Some great advice on there. Can't remember what the thread is called or I would.
I get Virgin for free mate, and I had it took out and went back to Sky. Just ring Sky and tell them you are going to Virgin and their retentions team will knock a heap off your bill, simple as that. Virgin broadband was decent, but the TV was sluggish and annoying. Even the broadband had spikes in the speed, very annoying for cable.As a guide, I have everything of Sky, every channel, and I pay £58 month or thereabouts, they will discount it for you.
I have a worry that it would be me they call bluff on and then i'm left with nowt. Is it just the norm that they would make a reduced offer? Suppose few more people are leaving sky for BT?
They are losing customers to BT so are fighting for everything mate, my dad has BT Vision and it's ****ing awful, but it is improving all the time, couple of years it may be there. Even if they let you leave, manage for 30 days and reapply as a new customer, get a deal, and they have free laptops, TV's etc as well that you would be entitled to, if you live in a 4G area worst case scenario get a dongle for about a tenner for a month. I'd be staggered if they let you walk without an offer, there was a thread few weeks back, stacks of us have said we are leaving, all got great deals, I know a lad who works in Sky retentions and they are expanding and recruiting for that team to fight back against BT. I don't think they ever thought of Virgin Media as a threat, but BT are being incredibly aggressive, and they have Sky on the back foot. Losing the Champions League will have cost Sky hundreds of millions of advertising revenue.
'ring em up and say you're thinking of leaving' was the advice on the other thread. it worked a treat for quite a few of the lads.
All of these companies have retentions departments which generally have 'special discounts' to save customers as a last resort. I believe all these companies require a 30 day notice period to disconnect your services, so even if you feel 'they have called your bluff' don't stress, I would be 99.9% certain you would receive a call from their outbound department as a last chance to save you. If worst comes to worst and you don't want to go through with it, simply ring up and cancel you disconnection before the 30 day notice period expires.
Well Sky have a '30 day notice' period with any cancellations. Use this to your advantage. Make some unrealistic demands, such as free HD and free sports for 12 months. They'll say no but offer you something else, just reject it and they'll cancel down your account beginning a 30 day countdown. Within a few days they will call you and offer you something much better, from their 'last ditch attempt' team who can offer much better offers than anybody working in the cancellations team. If they don't offer you something ridiculously cheap after say 21 days, you just call up and accept whatever their best offer was and the cancellation gets cancelled. You can always change your mind in those 30 days. Whatever you do do not accept what customer services offer you to retain your account, they have no access to the best deals.
I was with Virgin then moved to Sky. Personally I preferred Virgin, but Sky offered me a better deal that Virgin would not match..
I had my bill over £100pm spoke to Sky and they reduced this to £65pm approx, the trouble with Virgin is that it is an 18 moth contract and that there customer service if they are faults is not very good. I have stayed with Sky as they DO provide a better around service IMO.
When I left they offered me all sorts including if I returned and subscribed to the family bundle £36 per month they would give me free HD and Sports for 1 year then later they offered me a free 32inch Toshiba telly - I think they are getting desperate
Haven't read the other posts but Virgin for me. I had sky for years and was the same with price. Went to Virgin, so much cheaper and free bt sport remember. First month or so I hated it, kept using the sky numbers for channels etc, but after a while got used to it and so much better
I used to say go with Virgin if broadband is more important for you and Sky for TV, if that's what is most important. Now with Sky losing so many TV games and Virgin giving BT Sports for free, I'd probably lean more towards Virgin now.
This. I did exactly the same and i can't even get Virgin where i live, they haven't ran the cables yet. But, Sky gave me 6 months at half price just to keep my custom. I knew someone who worked for Sky and he told me that they will only offer you what they need to to keep you, so play hard ball and get what you can.
I've gone with Sky. The bill has gone down from £105 to £84 per month and they are fitting a brand new hd recorder and moving my current one to another room for multi room, all free. Without multi room my bill would have gone down to £76 per month. That is a £252 per year saving on my current package plus I now have a new box with multi room. £331 saving if I'd not got multi room but I would not have got a new sky hd recorder. It's worth getting on to Sky about your bill, as some of you have mentioned, say you want to cancel and they will reduce your bill.
Get an Android tv box. Everything and I mean everything you can get on sky, Netflix,Amazon tv is available and best bit. Its free.
