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The Lower Loft letter

Discussion in 'Queens Park Rangers' started by southwick R, Oct 7, 2014.

  1. SussexR

    SussexR Well-Known Member

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    They'll probably say "we keep a certain number of tickets back". probably those with the worst restricted views. Whatever happens I'm not moving seats. Full Stop.
     
    #21
  2. QPR999

    QPR999 Well-Known Member Staff Member

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    I've just seen this posted on http://www.indyrs.co.uk/2014/10/qpr-fan-site-meeting-minutes-24-september-2014/

    FS, I think means 'Fan-Site.' and probably represents a question asked from the floor.

    Lower Loft

    What happened at the recent home fixture against Stoke City? Why did it happen? What is being done?

    FS – The level of negative feedback in the forums over the activities against Stoke City, where multiple fans complained about being refused entry or being treated badly by stewards at the entrance to the Lower Loft was raised. This has created a significant amount of negativity and it is generally felt that this was handled very badly.

    FS – The question as to whether the Lower Loft is the right place for the family stand was considered a separate issue to the apparent abuse of the current system in place. The Club received complaints from other family season ticket holders about adults attending without juniors and using bad language.

    QPR – Club received complaints from other family season ticket holders about adults attending without juniors and using bad language. As a result we opted to monitor those attending to discover the extent of non-compliance to the requirement to have an Under 16 year old in the family group.

    QPR – To be clear, no one was refused entry, despite a few delays.

    QPR – Some of the stewarding was inappropriate on the day and Operations have taken responsibility for this and replied to all emails from fans voicing their concerns.

    FS – It was raised that over-zealous stewarding has often been the root of problems at the ground, not the way to solve them.

    QPR – Next steps – the club has written to every adult Season Ticket holder in the Family Stand.

    QPR – A group of families will be invited into Loftus Road for a meeting with club staff to discuss any outstanding issues This meeting will take place before the next home match (Liverpool) and Customer Services, Box Office, Marketing and Operations will all be represented.

    QPR – There is no intention of preventing anyone following the official guidelines on seating in the family stand from attending the Liverpool match.

    QPR – The guidelines around the family stand are that any ticket holder who should normally attend with a child but finds themselves in the situation that the child is unable to attend the game must get in touch with the club at the earliest possible opportunity. This should be done either by phone to the box office in advance of the game or in person at the box office on the day of the game.

    QPR – In the meantime, we welcome any further feedback. Please email [email protected]


    and with this reply from a poster....

    Declan Devine says:
    October 3, 2014 at 11:42 am
    I was one of the people who was initial refused entry to the LL, I just did not go into the ground with my son, the way I was treated by the stewards was unacceptable, I have officially complained to the club but still waiting for an adequate reply, and certainly have not been written to by the club. My feelings are that they can not change rules in the middle of the season, there was no mention before the season in the terms and conditions of my ST that I had to enter with my family member, this is another mess the club have started and only causes ill feeling, so if my son can not go a game I can not sit in my seat that I have payed for upfront, they have said they will move you, but what happens if the game is sold out?? they need to think this through,
     
    #22
  3. DT Footspa

    DT Footspa Well-Known Member

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    Give it to them Sussex … they don't like it up them
     
    #23

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