However grateful I am to the investment in the club by the Allams, any person buying a match ticket today would have questioned the integrity of his statement that he will "run the club like a business". 1. Fans directed to Tiger Leisure to buy their ticket rather than the Ticket Office? - Surely the priority of the shop is to get customers buying shop merchandise. The shop had unopened boxes to the ceiling of new replica kit and merchandise.The Manager of any other retail business who had this amount of customers coming through their door, and all of their stock sitting unavailable for sale would be sacked on the spot immediately. The shop only had three staff serving. The queue went out the door. One of the staff decided to come off the till to answer a ringing phone, and then to spend three minutes on the phone telling 1 customer about the ticket situation. The queue were not impressed. Add on top of this, that although the tickets were barcoded, the shop staff had to manually type each number in to their till. Some people were buying 10 tickets at a time. Then they had to explain to every single customer how to collect their free programme. Unbelievably they are expecting the match day crowd to redeem their free programme from tiger leisure. Good luck in that queue. 2. Ticket sales - We are still 5 days from the match and already have sold out seats for most of the west, north and east stand. On Thursday night, Bruce commented that he thought the game would be a sellout, so why has it taken until lunchtime today to work out that they need to make the South Stand available. Given the historic occasion for the club, and the lower prices, surely they should have already taken the decision to open West Upper. What the **** are they pissing about at? Who is responsible for this planning and these decisions. It can't be the Allams themselves who are deciding these operational decisions. 3. Customer satisfaction. Nearly everyone in the queue were unhappy that they had not been given the opportunity to sit in their "usual" stand. Due to the unreserved nature of the tickets, even those who have been fortunate enough to get into their own stand are not guaranteed to sit in their usual place. In summary, a right ****ing mess and a business that would be down the pan if it did not have it's loyal customer base and premiership money to bail it out the ****.
Did Curtis Davies present his Trencin counterpart with an embroidered commemorative pennant before the game as Euro protocol had demanded for several decades? Or did we just appear ignorant two-bob know-nowts without one to give?
I guess my point is that the Management structure reporting to the Allams that are tasked with the day to day operational running of the club are ****ing clueless and appear to be left to their own devices.
OK so why have season tickets allocated to seat numbers in the first place? Why not have every match a "free for all" in the stand of your choice if its not important.
I'm not surprised. Got some corporate literature for the game from the hotel in Zilina. It calls us Hull City, and the itinerary instructions mention 'HCFC officials'. Great news for those of us who like the name Hull City and 'HCFC' , but I'd formed the impression that the current owners of the club didn't like that name (or the initials). How many variants of a name are the club currently using? Utter madness.
You should forward details of your experience to the club, for the attention of that slimy **** James Mooney.
Bought mine online, took me 2 minutes. But let's not take away the chance to whinge about the ownership.
So we're selling out a game that no one expected us to sell out, due to a brilliant marketing strategy and by engaging with the locals, and you lot still find something to moan about. Oh noes, you can't have your usual seats!
Well if you're collecting them on match day, I would go early otherwise you will be in massive queue consisting of the free programme redeemers.
Who didn't expect it to sell out? Our brilliant marketing strategy is therefore to what? open only 3 out of the 5 available stands. ps... this is not "you lot on here"... this was a shop full of "normal" city supporters in a poorly organised queue with staff been told to give out a stock answer "We've haven't been told any other information by the ticket office."
As the season tickets haven't come out yet, no-one has 'their own seat' FFS. Will the world come to an end if for one game your not sat in your usual seat? If people are that concerned get there early and sit in your 'usual' seat. Football's going soft, if you ask me.
It leaves a lot to be desired, granted but when you're offered an opportunity to do the same task in 2 minutes as opposed to queueing for 30 minutes then you shouldn't really have any room to complain.
