Some clown has cloned my debit card and taken me for a right kunt Although I've had part of the money returned where would I stand in terms of asking for compensation for the inconvenience? The thing that annoys me is why didn't the bank contact me when these transactions were made? They used my card in the states and I haven't been there since 2003
You should get ALL of the money returned to your account, but it will take time for the bank to sort out. I had a similar problem and after speaking to 8 different people in non-UK call centers I finally got it sorted and the money returned the same day - well done HSBC.
Cheers mate Like I say money has been returned but the fcukers sent me overdrawn its just annoying So where would I stand on compo? No surprises bank saying its not their fault
You shouldn't be charged fees as it was not you that took the account overdrawn. I'm sure the bank will see that you can't be in England and America at the same time. If they charge you fees, then try and reason with the bank and then get your solicitor to send a letter, if reasoning fails (I know this works as I tried it and the fees magically went away). I'm not sure about compensation.
This could be more help - http://www.fsa.gov.uk/Pages/consume.../banking/know_your_rights/solving/index.shtml
Ive had this twice - both times around Xmas. Bank (barclays) were great, arranged cash for me, refunded money in full and gave me address in sealed envelope where I could find the perpetrator. No compensation though.
did you pop around to the perp nat west rang me when they saw cc payments in america 3000 pounds refunded although i dont remember a call when i started using them in nz
Same thing happened to my missus two years ago, debits from US and after she had notified HSBC they made two more transactions that went over her credit-limit and the bank authorised them! Then she was hassled for two months by their debt management dept. After it was eventually sorted out there was no apology or compo or explanation of why they allowed payments even after it had been reported. Online transactions mean that third party employees can note credit card numbers and use them elsewhere if they are dishonest, so you have to accept it will happen occasionally...
Last month I had 3 withdrawals in the States even though I'd never been there. The first I knew about it was a letter from Nationwide telling me they'd blocked my card because of unusual activity. I had to ring them to let them know if I'd made the transactions, when I told them I hadn't they refunded my account in full and I had a new card in under a week.
The banks will pay compensation, but only to the extent of the financial loss suffered, i.e. the money that was taken from your account and any charges levied against you as a consequence. It is difficult for an individual to prove that they have suffered any further financial loss, and the banks will certainly not pay out anything to cover stress, inconvenience etc. One piece of advice where it comes to buying off the internet: get yourself a dedicated credit card and tell the bank that you want a credit limit of only (say) £250; that way, if you're ever the victim of fraud - and it's most prevalent on the information super-highway - you losses are restricted to a fairly small sum. Of course, you should get this sum back in time, but it helps avoids some of the hassle and certainly keeps small the amount the 'perps' can take from you.
You're correct Uber, it's not compo, it's just mitigating your losses on the fraudulent transactions. What was more worrying is that the bank still authorised transactions after it was reported AND allowed the credit-limit to be breached...
