I never recieved an email However I’ve bought my over 65 season ticket with a ticket for the carer who is me £290
Me too but thought I’d managed to change my seats online. Wanting to move out of the BCB with it being crap now. Looks like it’s contacting the club roulette for the next few days to get it sorted.
Emailed the ticket office about our branch coordinating any members that required individual cards into one email request (as we did last year) and they said no, it had to be individuals. I suggested in my reply that it would reduce their workload if they only received one email with 5 or 6 names on rather than 5 or 6 separate emails and the response i have just had to what i feel is a sensible suggestion is : - "We require supporters to contact us directly regarding this so we can make further arrangements from our end at a later date" They really are going to make it as hard as possible to get a physical card this coming season
It is, i thought them only dealing with one email (that may contain 5 requests) would be far easier on their workload that 5 individual emails. But hey ho, if those are the rules.
Did you emphasise that these elderly supporters need as much help and support with applying, and asking them to email would be a step to far for some?
Yes, even mentioned that 1 of them doesn't even have an email address to contact the club, so will either have to ring from his house phone or get a bus / lift to the ticket office
Not a good way of running a family club, its not as if there's thousands of your branch members in this situation
I know of 2 that packed in last year due to the hassle, hopefully I can help the 5 maybe 6 that need physical cards. Technologies great when your used to it
I don’t get emails I have to work through it myself No help from Sunderland Never had anything from the club ever That’s just the way it is
Hard to think of anything that’s been done to make life easier actually working. You just have to look at the one way system through Kendal to see that and the pedestrianisation in the middle of Kendal that still allows traffic through i wouldn’t pay our councillors with s hit never mind money. Just saw my CT has gone up by £12 a month
Ticket office was an absolute ****show to deal with earlier in the season. Digital email saying one thing staff behind the reception saying another. Clueless
If only.. You’d think they’d be doing anything they can to try and help season card holders when theres nearly 10k empty seats there every other week!
I went to the ticket office yesterday to transfer my son’s ST for next year to my daughter and ensure everything else sorted. Very helpful. A good “customer experience”.
Cancelled 3 of ours this week - offered feedback as to why stating it was not a financial decision. Got a simple reply as follows: I can confirm I have cancelled the booking. Kind regards Ticket Office They don't want to know and we aren't going today either. Clubs management situation is a joke.
