They are reacting to these issues it seems rather than being proactive for me, they need to 1) find out what the common issues are so far (inactive card etc) 2) grab a list of all active season ticket holders from the database and their card statuses and run through them to remove the cards which are active and don’t match any of the issue criteria. 3) with cards that are left go through each and everyone and check for all the issues seen so far and correct them before people even try em at the gate, it might take a day or so but it’s a critical task.
A "covid outbreak" probably means that one of the two people who work in there has tested positive, and so the whole operation of a club with over 30,000 season ticket holders breaks down.
The ticketing just seems to get worse - there was at least two/three directly in front of me in the queues where their season ticket didn't work And I couldn't understand the need for the barriers around the East Stand
I think Davison was a poor appointment and from the very start I've been bewildered as to why we'd have somebody in that role who doesnt have experience in either football or a consumer business. So I think he's out of his depth. But I'm not sure the finger should be at him here. Davison is having to deal with what he's given. and its clear its not enough. its a bit like the Bain / Short situation in that Bain did a **** job but with no support. If KLD is asking Davison how much do you need and Davison is telling him "X" - then clearly it is Davisons fault. But if Davison is saying he needs Y and KLD is saying "well you can have "X"" ; then the blame needs to be at least shared either way it needs fixing fast
The lack off communication is a big part of the problem. Apart from that tweet about the opening hours I wouldn't know about it, I certainly haven't received any email from them. The plan for the aying side is clear to see and recruitment has taken place in data, analytics and sports science. On the commercial side they can't even get fans into the ground or have enough shirts to sell - these are the basics, I haven't got a clue what his actual plan is to drive things forward in his area of the business. Also, this is the bloke who was putting prices up before personal intervention from the owner. He is definitely out of his depth.
Surely people can log on at home and still work from there to sort out the ticket office fiasco? Or draft people in from another department to sort out what is a major screw up from our illustrious COO? The mishaps I have read on here and over the road is unbelievable and this should not happen whatsoever, it’s an absolute disgrace. just when the club is on a crest of a wave they somehow always manage to find a dip in it to see it come crashing down. Haway Sunderland, sort it out man!
Seems like he works in a cupboard under the stairs with his fingers in his ears not aware (or wanting to) of all of these issues. It's a dream job for a SAFC fan, selling tickets and merchandise and engaging with the fan base to improve the experience. He is sending things backwards, rapidly.
Really sad to read over the road that season ticket holders have had enough and cancelling direct debits. It shouldn't be like this for fans at all.
I haven't got any problem with them cancelling, people are pissed off, it just makes me annoyed to read about fans being treated like this.
