Anyone else notice that.. now all restrictions have been lifted for Covid... various call centres you call still use Covid as an excuse not to answer the phone? I've had 3 in the past 2 weeks where they play an automated message at the beginning saying 'due to the challenging times we'll have longer wait times etc....' This is energy companies, phone companies etc.... who's demand hasn't dropped at all and who's staff will at worst be more productive working from home... if not back to normal in the office. Same with BA.... they bleat about only being at 50% capacity...saying they need customers to fly again... then physically cut off their telephone booking service (I have complex needs) and say they won't take bookings for 2 weeks due to the 'current global circumstances'..... Basically lets be honest... loads of companies will have furloughed then got rid of a lot of staff as a cost cutting measure and are not taking the same amount back on.... I just wish they would say that. Rant over.
Thank you for your rant Albert. Your rant is important to us. Unfortunately all of our readers are busy right now and, well, quite frankly, don't give a **** about your problems. Please stay on the page and hit refresh every 30 seconds until someone can be arsed to respond. If you wish to make a complaint, please start your call all over again and quote the reference #MustardChinoMackemTwat so we can put you through to the right team. Thank you for your patience.
Stop complaining and tell your secretary to do it. You know you can now book a kids meal online even if you have paid for an adult ticket.
Albert we'd love to get your feedback on how we can improve our service to you in the future. On a scale of 1-5 please rate how you feel we handled your enquiry: 1. Amazing 2. Fantastic 3. Truly awesome 4. Out if this world 5. Best service I've ever had Thank you for your feedback, we really do appreciate you helping us to improve.
Of equal irritation, at least for me, is the length of time you are on hold for some organizations. Banks, Building Society’s, DWP, HMRC and Courts being amongst the worst with waiting times being over 1 hour in some cases which sometimes you can’t just hang up on as you do need to speak to them urgently. Just employ more people.
If you find that frustrating try doing it from 7000miles away at International Call Rates. I am sure that some of the organisations get a kick-back from the phone companies for keeping you on the line as long as possible.
I rang Tesco insurance the other day. Got straight through, I live in a bad signal area so she called me back on my land line. All done and dusted within five minutes. Excellent service.
Everyone needs to ring up and tell the energy companies to **** off like. letters along the lines of..... Dear Mr Magdad, We are aware that you have a fixed contract with us and that if you left us we would take legal action to ensure our losses are covered. However we don't give a **** and have therefore looked at your winter bill and have decided rather than being charged £150 a month for your Gas and Electric we will now be taking out £405 per month based on our calculations from your useage in the cold dark months over the coming lighter warmer months.
If you behaved better and were less corrupt, then you wouldn't need to keep calling the courts, HMRC or the DWP.
I am so with you on this. Booking a taxi now does my nut in! They're all doing it. This sort of thing is often why companies like Uber can come in and take over because in general the experience is super slick.
