Thanks TOM - I’m slightly less bothered now I know other people have seen exactly the same problem. Couldn’t tell you the model number without getting off my arse to go and look, but it’s four years old and I’ve never heard of Bixby. It’s always been a bit temperamental accessing t’interweb and apps, but otherwise it’s a great picture so we live with it.
They offered a half season pass at Christmas but you had to be living abroad. If they did season passes here I would buy one.