I've no real desire to drag this out again. I just hope the lessons from so many angles on it have been learned.
Plus we should acknowledge that certain fans and their holier than thou attitudes/behaviors towards other fans have also created resentment.
Yes, those fans who backed the Allams by saying it was their club and they could do what they wanted, and in any case they weren't bothered what we were called as long as we were in the PL. Worse were those with behaviors rather than behaviours towards other fans Bloody Yanks!
So I had never heard of these guys but have now sent them my complaint regarding the misselling of memberships due to many of the perks (competitions, loyalty points, etc) not being provided. I received this reply: This morning I received the following aggressive email from the club sales centre address: This was actually in reply to me asking to buy an additional membership for a young family member.
I thought one of the benefits of the membership scheme was you didn't have to renew it. It just continued until you or the club cancelled it.
That is very poor! And from somebody called "Sales Centre". You would think that somebody with that name would understand the importance of customer service... MoH
It's baffling. Rather than celebrating that they are actually selling a new membership they are essentially threatening to cancel my membership because I dared complain about something they clearly did wrong. I think they should rename the sales centre as they clearly don't know anything about getting sales, unless they also deal with players.
Any complaints should be handled on a case by case basis and separate to any unrelated sales enquiries. Perhaps the complaints and sales departments at the club are double hatting but this is still no excuse. Sales transactions should be professional at all times. Not like this. MoH
Isn't there any consumer law/regulation which is broken by this threat? Surely they have to be open to complaints, not respond to them with threats. Guess Ehab is in the office today.
These are exactly the real examples that should be made available to the Trust and they should use them in exposing the nature of the club towards customers.
So I got my judgement this morning from the season ticket misselling complaint I made (advertised benefits not being provided). It'll be on the website soon but long story short, the club completely refused to cooperate. The IFO criticised them for it and say they'll be taking it up with the FA.
They're just sick of all the moaners. Just like trip advisor always summat unwarranted to moan about.
Here's the report for my complaint: http://www.theifo.co.uk/adjudications/hull17iiR.pdf The club refused to cooperate then after publishing the report they issued a statement which was added. The statement is balls basically. It seems no lessons have been learnt. Does anybody know what's happening with the new reward scheme? The section on the website says coming soon still even though we were supposed to have the first quarterly boost in July. We can "Earn Rewards points with matchday codes and competitions" Does anybody even know what that means? Has anybody entered the "monthly points lotteries to win £200 in rewards point" It seems they've again come up with a great rewards scheme they don't plan on implementing.
